Yatra Online
8:16 am in Travel & Vacations, Travel Agents by nikhilgupta
I have made a booking on 24th Dec 2010 in Kingfisher Flight IT 651 through Yatra Online, Reference Number : PXKAGE for for my wife and daughter and another ticket with Yatra Reference Number : T68VGE for myself (undersigned) for travel date 25th Dec 2010 from Mumbai to Delhi under a scheme whereby I was to get 2 Rebook Watches worth Rs. 2500 each. The same was confirmed by their executive on phone and on mails while the transaction was happening.
Since then I have been following up with the Yatra Customer care executives and through email correspondences. My call once connected is put on hold for half an hour and then disconnected every time. In addition, I have been given false promises of different dates of delivery on mails from Yatra. However, recently I have been told that the matter is under investigation and they will get back to me asap.
After one month of non stop follow up by calling them and on mails, I was told that I will get the watches within 3-4 days in Mar 11, which again never happened. Thereafter, in Apr 11 on my stating that the case is being given to consumer court a mail came that the watches will be delivered within April.
Request Indian Consumer forum to help me in getting my watches along with a compensation of Rs. 1 lac for emotional harrassment and wastage of productive time in corresponding with yatra team of bonafide customer.
This will also help in such sites becoming more and more aware of customer rights and start becoming responsible and start delivering their contractual obligations after taking money basis some undertaking.
Thanking you in anticipation of the needful done at the earliest.














