1:32 pm in Public Transportation, Taxi by Consumer Complaints
I have noticed over the last 3 months that most of the auto rickshaw drivers in Mumbai have started charging fares almost 20-25% in excess of the normal fares by tinkering with the meters.
This is done post their fare hike from 9 rs to 11 rs. Is there any way that this problem can be addressed.
Mita Samant
mita52002@gmail.com
Mumbai
1:32 pm in Public Transportation, Taxi by Consumer Complaints
Dear Sir,
I’m 28 weeks pregnant lady and booked call taxi through Fast Track Call Taxi for drop at Nungambakkam from Mugappair Eri Scheme at 5.30pm on 05.01.2011 (Wednesday). I booked the taxi well in advance at 12.15pm in view of traffic and to avoid other inconviniences. My booking number is 5545. I did not receive any call or sms from the said party till 5.20pm and hence i called them. Till that time they did not move any vehicle for my booking no. I was in deperation to reach the said destination by 6.30pm. I received sms from Fastrack by giving the vehicle no. 3146 and driver’s mobile no. as 7299303036 at 5.42pm. I called the driver and he said he was stranded at ambattur OT. Persons knowing tghe distance between ambattur and mugappair definitely know that it is not possible for him drop me at Nugambakkam at 6.30pm.
I was totally pushed into hardship, mental agony and stress since i had no means to catch another transport ( I’m pregnent and cannot move in auto or two wheeler) since the time was very less and i dint have any other options because i relied on their service.
I request your goodself to kindly look into this issue seriously
Thanking you
Deepa.D
9841834816
1:32 pm in Public Transportation, Taxi by Consumer Complaints
I am raising this as a complaint and had to share a pathetic experience with Fast track Call Taxi service availed in Chennai.
On Saturday evening – December 4th 2010 – I had booked for a Fast Track Call Taxi in Chennai phone # 044 – 28889999. I had requested for call taxi pick up for Sunday Morning (December 5th 2010) 06:30 AM from East Tambaram MEPZ to Kilkatalai. I had communicated them there are totally 5 passengers and they in turn informed they will send an Omni cab. My Booking Reference number provided was 468. I had travelled to an outstation and returned to Chennai Tambaram via train and availed call taxi service hoping for a convenient house drop will lot of luggages and baggage from Tambaram station to Kilkatalai.
I received a call around 5:45 AM on Sunday (December 5th 2010) stating as assured earlier Omni cab was not available and they will send an alternative vehicle to boarding point. Till Sunday Morning (December 5th 2010) 06:35 AM I did not receive any information from fast track and I was waiting at boarding point provided by me. Then I called up fast track to check status who in turn provided me with Driver’s mobile number. I in turn called up driver and he said he will be there in another 10 minutes.
At last he arrived at the point by 7 AM (late by 30 mins) – car arrived was Indigo (Which is a premium vehicle and costlier than omni cab by atleast 40%). But since it was already late and I didn’t mind paying premium amount, I preferred to avail the cab. After boarding the cab with hefty luggages and after we sat inside, driver said there are totally 5 people excluding him and the vehicle capacity was only 4 +1 and refused to take the cab.
We were already tired after a journey and we were shocked to hear his reply. Then we narrated him that initial vehicle assured to us was Omni and this alternative vehicle was sent to us only after confirmation from fast track to us in morning. But he once again said that he will not move the cab with 5 people and asked one of us to get down. He asked to give a commitment if there is an intervention by Traffic Police that we (passengers) will bear the fine amount. We then called up 044-28889999 to explain and they in turn spoke to driver and told them it was their arrangement to send an alternative vehicle in last minute and asked him to move the vehicle. But the driver completely refused once again and argued with your fast track staff over phone. At the end of argument we were told by fast track staff to agree to pay the fine amount if there is any problem.
We were completely shocked to hear this and by that time it was already 7:30 AM and we had wasted more than 1 hour at the same boarding point. Finally the driver did not move the cab we alighted down the vehicle and took an alternative Just Dial call taxi and reached home after wasting 1 hour with a bitter experience.
Details of Driver: Mr. Paul Raj and Driver Id : 2396
Now my question to fast track team is :
· If you had changed your vehicle arrangement in last minute inspite of us intimating one day in advance on 5 passengers – why should passengers agree to pay fine amount in case of any problem?
· After being delayed for more than 1 hour – passengers did not finally avail your cab service and where is the assurance on passenger comfort atlast ? – will fast track able to compensate on 1 hour time and mental agony passengers had suffered ? (when it was not even in a position to agree to bear fine amount in case of any problem)
After this pathetic experience, we had decided we will never avail services from Fast Track in future and I had also shared it with more than 50 members who in turn had also decided not to avail fast track services.
1:32 pm in Public Transportation, Taxi by Consumer Complaints
I would like to lodge a complaint against Taxi No. MH-02-BQ-6816. The driver of this taxi refused to go by meter from 7-Bungalows (Andheri West) to Mahim West on Sunday, 16th January at 7:00 pm. He instead demanded Rs. 350/- which is more than double of the meter fare. When I objected he said, “That’s the way taxis function in this area”.
1:32 pm in Public Transportation, Taxi by Consumer Complaints
Hi,
I booked a cab for Yeshwantpur railway station from JP Nagar 5th phase for 05.00 AM in Meru cab services. They did not send the cab and did not inform us regarding not sending the cab. We did not recieve and SMS from their side in prior to inform us so that we could arrange some other cab/taxi/auto. This is the third time we faced ignorance from these cab companies so we want to register a complain now.
Our booking reference number: 2952826
Thanks and regards,
Abhishek Thakur
1:32 pm in Public Transportation, Taxi by Consumer Complaints
The meter on auto MH 02 VA 2397 is tampered with. The reading comes almost 25 to 30% high.
1:32 pm in Public Transportation, Taxi by Consumer Complaints
bus named sijo which plies between mamootilkadavu and kottiyam at 9 a.m dosent stop at kankathumukku which is the only bus for the students and working class. the bus dosent stop at kankathumukku which has made travelling through this place very uncomfortable and inconvenient. so pls take an urgemt step in this regrd
1:32 pm in Public Transportation, Taxi by Consumer Complaints
I had placed a order for taxi service at 8.30 Pm and at 10.00 i get a call saying that there are no cabs in the area and this is the same with Megacab. Why have a online service, when you cannot even deliver.
all I got to know from a local- black and yellow taxi cabs is that all meeru and mega cabs are waiting for trips to airport or airport to churchgate.
If you are looking for service make sure you have a backup. these guys wont show up.
1:32 pm in Public Transportation, Taxi by Consumer Complaints
Hi There!
I regularly commute from IBM Panchshil building, Yerweda to RTO Alandi road. I always have a issue of getting a Autorickshaw for this shorter distance. The distance is less than 2 Kilometer .
Either auto rickshaws do not want to travel to that part or they ask for 30 rs to 40 rs minimum for that distance.
We have a auto rickshaw stand at Panchshil tower and also at Hariganga , Near RTO but they do not want to travel.
Will request you to please address this complaint
Few Auto Rickshaw numbers who never travel on this route
MH12 CT 4700
Appreciate your response on this…
Regards,
Sanjeev Nawani
1:32 pm in Public Transportation, Taxi by Consumer Complaints
Hi There!
I regularly commute from IBM Panchshil building, Yerweda to RTO Alandi road. I always have a issue of getting a Autorickshaw for this shorter distance. The distance is less than 2 Kilometer .
Either auto rickshaws do not want to travel to that part or they ask for 30 rs to 40 rs minimum for that distance.
We have a auto rickshaw stand at Panchshil tower and also at Hariganga , Near RTO but they do not want to travel.
Will request you to please address this complaint
Few Auto Rickshaw numbers who never travel on this route
MH12 CT 4700
Appreciate your response on this…
Regards,