I am raising this as a complaint and had to share a pathetic experience with Fast track Call Taxi service availed in Chennai.
On Saturday evening – December 4th 2010 – I had booked for a Fast Track Call Taxi in Chennai phone # 044 – 28889999. I had requested for call taxi pick up for Sunday Morning (December 5th 2010) 06:30 AM from East Tambaram MEPZ to Kilkatalai. I had communicated them there are totally 5 passengers and they in turn informed they will send an Omni cab. My Booking Reference number provided was 468. I had travelled to an outstation and returned to Chennai Tambaram via train and availed call taxi service hoping for a convenient house drop will lot of luggages and baggage from Tambaram station to Kilkatalai.
I received a call around 5:45 AM on Sunday (December 5th 2010) stating as assured earlier Omni cab was not available and they will send an alternative vehicle to boarding point. Till Sunday Morning (December 5th 2010) 06:35 AM I did not receive any information from fast track and I was waiting at boarding point provided by me. Then I called up fast track to check status who in turn provided me with Driver’s mobile number. I in turn called up driver and he said he will be there in another 10 minutes.
At last he arrived at the point by 7 AM (late by 30 mins) – car arrived was Indigo (Which is a premium vehicle and costlier than omni cab by atleast 40%). But since it was already late and I didn’t mind paying premium amount, I preferred to avail the cab. After boarding the cab with hefty luggages and after we sat inside, driver said there are totally 5 people excluding him and the vehicle capacity was only 4 +1 and refused to take the cab.
We were already tired after a journey and we were shocked to hear his reply. Then we narrated him that initial vehicle assured to us was Omni and this alternative vehicle was sent to us only after confirmation from fast track to us in morning. But he once again said that he will not move the cab with 5 people and asked one of us to get down. He asked to give a commitment if there is an intervention by Traffic Police that we (passengers) will bear the fine amount. We then called up 044-28889999 to explain and they in turn spoke to driver and told them it was their arrangement to send an alternative vehicle in last minute and asked him to move the vehicle. But the driver completely refused once again and argued with your fast track staff over phone. At the end of argument we were told by fast track staff to agree to pay the fine amount if there is any problem.
We were completely shocked to hear this and by that time it was already 7:30 AM and we had wasted more than 1 hour at the same boarding point. Finally the driver did not move the cab we alighted down the vehicle and took an alternative Just Dial call taxi and reached home after wasting 1 hour with a bitter experience.
Details of Driver: Mr. Paul Raj and Driver Id : 2396
Now my question to fast track team is :
· If you had changed your vehicle arrangement in last minute inspite of us intimating one day in advance on 5 passengers – why should passengers agree to pay fine amount in case of any problem?
· After being delayed for more than 1 hour – passengers did not finally avail your cab service and where is the assurance on passenger comfort atlast ? – will fast track able to compensate on 1 hour time and mental agony passengers had suffered ? (when it was not even in a position to agree to bear fine amount in case of any problem)
After this pathetic experience, we had decided we will never avail services from Fast Track in future and I had also shared it with more than 50 members who in turn had also decided not to avail fast track services.
