11:51 am in Electronics & Appliances, Printers by rohit-rana
MY Printer MFC-240C IS NOT WORKING ,ALTHOUGH I REFILLED ALL CARTRADGES ,BUT THE MACHINE SHOWS PLEASE REFILL THE CATRIDGES.
PLEASE SOLVE MY PROBLEM BY SENDING A ENGINEER AS SOON AS POSSIBLE
THANKS& REGARDS.
Rohit Rana
9:54 am in Digital Cameras, Electronics & Appliances by nikhilchopra
Dear Team,
My wesro camra battery is not working well so i want new batteery & I’ll pay the price f battery otherwise provide the shop name where this batter will available.
12:13 pm in Electronics & Appliances, Mobile Handsets by roopammalhotra
We have purchase mobile on 14/7/2008, model no.ANYCOOLD66PLUS and Invoice no. 389100761, from your Hot Spot Branch at Shop No. 3, Silver Plaza Complex, Anand Mahal Road, Adajan, Surat.
Due to some technical problem, I given Mobile to Adajan Branch for Repairing on 20/11/2008. After some days we made inquiry for mobile, but we received answer that no technician was in service centre at Chowk Bazar Service Station, beacause he left the Job.
Thereafter, new technician give me Job Sheet on 12/12/2008. We frequently ask for repaired mobile,but they give answer that no spare was available or sometimes they tell within few days you will get mobile, but I had not received mobile till 4/2/2009,
On 4/2/2009, I received mobile but when I use it, same problem was existed.
So, I give back that mobile again at Chowk Bazar Service Station on 5/2/2009 and got Job Sheet. Thereafter whenever I ask for mobile, they told me that they will extend limit of warranty whenever they return me.
They try return me my mobile on 4/4/2009, but when I ask for written letter of Extended Warranty, they told me that we have updated it in Computer and we haven’t authority to give you this type of warranty in written and told me to mail you if I want warranty in written. So I denied to take mobile without warranty letter. Thereafter when you replied me that you will extend warranty, I went to take Mobile. At that time Mobile was not repaired. So I gave them back to repair it.
And they gave me mobile after repair on 29/05/2009. When I check mobile, previous problem were solved, but new problem of Bluetooth arises. Bluetooth is not working.
So I felt harrashment withhis services, I spent lot of time and energy for mobile. I feel mental harrashment.
So please replace new mobile or give credit note so that I can purchase new mobile.
Please do necessary and urgently.
Thank you,
roopam malhotra
10:04 am in Electronics & Appliances by pratibha
THIS IS TO DRAW YOUR KIND ATTENTION THAT I HAVE
PURCHASED REFRIGERATOR OF KELVINATOR 165 LTR. ON DATED
02/11/2010 FROM SATELLITE ELECTRONICS D.B.Z. N-29, SHOP-1, RLY
COLONY ROAD, GANDHIDHAM – KUTCH….
AND SINCE THEN THIS MACHINE HAS BEEN GIVING
TROUBLE LIKE , IMPROVER COOLING, FAN PROBLEM ETC. RECENTLY
BEFOR 1 MONTH I HAVE GIVEN TO UR DEALERS “SATELLITE
ELECTRONICS “ON MY HAND EXPENSES OF RICKSAHAW FARE… THEN
THE MACHINE GET REPAIRED…
NOW AGAIN, UR DEALER “SATELLITE ELECTRONICS”, IS
SAYING THAT U HAVE TO PAY ALL THE FARE TO REACH TO OUR SHOP FOR
REPAIRING…… THEY ARE SAYING THAT UR SERIVCE REPAIRER NAME
“OM ELECTRONICS GANDHIDHAM “ IS ASKING MONEY FOR THAT.
SIR, KINDLY TELL ME IS THIS TRUE ? ? ? UR DEALER HAVE NO RESPONSIBILITYV TO GIVE PERFECT SERVICE ….. ? ?? ?
IF NOT, THEN UR COMPANY HEAD PLEASE TELL ME I WILL
GIVE UR COMPANY’S NAME IN ALL THE LEADING NEWSPAPERS LIKE
“INDIAN EXPRESS , TIMES OF INDIA , KUTCHMITRA” THAT UR COMPANY IS
FAILURE TO PROVIDE AFTER SALES SERVICE….. JUST BECAUSE OF BAD
SELECTION CHOICE SUCH KIND OF DEALER LIKE SATELLITE
ELECTRONICS.. GANDHIDHAM…..
KINDLY TAKE SEROUS NOT OF THIS MATTER & GIVE ME REPLY AS FAST AS POSSIBLE…….. OTHERWISE I AM READY TO GOING INTO CONSUMER COURT FORUM ALSO AGINST UR COMPANY & DEALER……..
AWAITING FOR UR REPLY,
Pratibha,
+91 9904032186, 9925392081
GANDHIDHAM – KUTCH…
GUJARAT.
INDIA,.
9:31 am in Electronics & Appliances, TVs by sakshisharma
We do take the product as per the committment and assurance given by the your staff at the sales counter. But it is latter we find we have done a wrong decission of choosing LG brand for our house hold product. Now that i am in the verge of exchanging few of my home appliance, but the experience has pushed me not to take your brand. More over, one plus one is two and two plus two is 4 and 4+4=8, what i meant is word of mouth canvas can bring down demand for your product.This what had happened to Maharaja brand. Either you render proper support and honour your committment, else…………….. you can count on for .
Moreover please render proper training and guide them how to interact with customer with minimum committment for their salary they take.
Regards
Sakshi Sharma
6:51 am in Electronics & Appliances, Washing Machines by heemagupta
4:36 pm in Electronics & Appliances, Washing Machines by divyavishwanathan
12:28 pm in Electronics & Appliances, TVs by rakhi
I had purchased a LCB 32” LCD TV in 2008 through e-Zone in 2008 with S No. 807LPSY004534 and the same was working fine till 8th of December which led me calling your customer service.
Attached is the job sheet received from your service representative.
Customer service guys promised a call from support engineer within 24 hrs which happened.
· Service engineer who visited my house examined the TV and said that the board is damaged and needs to be replaced and cost will be INR 3800+ 1101 (labour cost).
· I agreed and board was replaced and settled but the issue was not resolved.
When contacted the person with the complaint, he said he will recheck the issue.. which did not happen for next 3 days. Again I had to call up customer care and speak to Mr. Praveen who in turn gave me area service manage Mr. Krishna Kumar and number which I have misplaced now who did not return the calls.
I then had to call up the person and threatened him that if he does not turn-up I will file a complaint in consumer court which led him to appear, when the panel was opened and board removed I found that the replaced one was not new one as he claimed but a refurbished one. Screaming at him he did acknowledge that this board was used by mistake and then replaced with another one.
Just after 5 months I face the same issue and my TV is dead. I have again registered a complaint with customer care with reference number “RNA110515049103”, can someone look into this and provide resolution to my complaint.
I would like to know if the attached sheet is what you present to customer as an acknowledgment which has no serial number or customer complaint number captured in it (Please refer attached PDF).
Labour cost of INR 1101 seems odd and would like to know what is the % of service tax is and labour cost in figure.
And for your kind information list does not end here have troubles with 1 ton split AC which came with a broken front door which is still not replaced.
Can I expect better service from LG electronics.
10:36 am in Electronics & Appliances, Washing Machines by divyavishwanathan
I am amazed as well as so damn annoyed at the behaviour and response of Samsung Customer care people. Their name is a misnomer…instead of customer care it should be known as Samsung harrasment service. I first called them on 5th April,2011 regarding my Samsung Top loading automatic washing machine…after several reminders ,one Nafis…technician from their Uttam Nagar service centre came.He checked the machine and told me that their was a problem with the pcb and pressure sensor and that he was taking it with him and would get it repaired. He told me that maximum it would take 4 days…after many days when he did not come back ,I called again . After few days he comes back with it and tried to fit it back ,but then himself realised it had not been repaired ..when i questioned him,he was apologetic and told me what could he do as he was just told to replace it as it iss and was not even given a new sparepart to replace it.I got the tel.number of the head of the Uttam Nagar Service centre and called up Mr.Suresh Yadav atleast 4 times ..each time he would come up with some flimsy excuse that either he was out of office orwould find out and would call back immediately …i felt so frustrated at the callous attitude of Mr. Yadav..he is certainly not competent to be given charge of Samsung Centre .
Then I started calling up 30308282 again but each time was told that they would send somone…I would keep waiting …but no one came . I even talked to 3 different supervisors of the Customer Care executives…and each time was told that their senior engineer would be coming…today when I called again was told that definitely he would be coming today …all lies.Is this the way customers are harassed for being stupid enough to buy Samsung products?…one does not expect this type of service from a company like SAMSUNG…I will never ever buy samsung products from now onwards and people please be forewarned that this is the type of harassment you will face if anything goes wrong and one has to call up their Customer care service…they care two hoots for their customers…all a big sham
4:36 pm in Electronics & Appliances, Washing Machines by rohit-rana
I had purchased my front loading washing machine in the year 2003. After one year , it started facing drainage problems. Till now it is not working properly gaining more and more problems .I contacted the Videocon service centre(authorised service centre) in allahabad, but they said we can not repair any type of complaints in Electrolux front loading W/M.
It is my humble request to do the fair otherwise exchange this machine with other one.
1:35 pm in Computer Hardware, Computer Software, Computers & Accessories, Desktop Computers, Electronics & Appliances, Laptops / Notebooks, Products & Services, Products review by lavish
Dear Sir,
I have bought my Lap top at Jan 2011, in these three and half months, more than Past TWO and Half months I am facing the issues with My DELL laptop like “BATTERY IS NOT WITHSTAND FOR MORE THAN 30 TO 40 MINUTES AND PEN DRIVE PORTS ARE NOT WORKING PROPERLY AND SYTEM GETTING OVERHEAT AND SYSTEM AUTOMATICALLY GETTING SWITCHED OFF AND SWITCHED ON AND SYSTEM HANGING”, etc.
I am facing these many issues, for that I have contacted dell service for past TWO and Half months. They are keep on changing my laptop parts only (Motherboard Second time and Battery Fourth time and some other parts that for I am facing the problems in Pen Drive port and overheat and automatically system getting switched off and switched on) but it not at all giving any improvement. Instead of that it keeps on increasing my problems one by one so I am fully dissatisfied and fed up with DELL LAPTOP. Actually I bought my laptop for my PROJECT USE but I am unable to use the laptop for what purpose I have bought (my studies purpose). My Laptop is sitting ideally in my home. I don’t know what to do. From Dell side I am not getting any problem resolved solution. They are doing experiment with my system and they are manipulating the things and keep on changing the parts only, if DELL keeps on doing like this how my laptop will be fit for long-term?? I am not buying for one year purpose I bought for my own personal use I have spent around Rs 39000 for this laptop but I fell very badly about the dell service.
Just check how many times I have made a call to customer service but there is no use in that. They are simply manipulating and sayings do this that etc. Every time they are giving assurance, if you will facing the same problem again we will replace the system but still now I did not get new system and my problems also not yet resolved instead of that the problem keeps on increasing one by one. Last time they have taken the new system request, after two days they said your request has rejected. I don’t know whats going on. I am fully dissatisfied with DELL. I believed dell is good that’s why I have bought it and I have recommend to my friends also but now it’s totally in the opposite side.
Please do the needful.
12:26 pm in Mobile Handsets, Mobile Service Providers, Other, Products & Services, Products review, Telecommunications by lavish
8:20 am in Electronics & Appliances, TVs by aakash.y
Hi ( To Whomsoever this may concern)
The background of this complaint is, I had booked a TruHD connection on 1st April 2011. As per your promise I got a call on Saturday (3rd) and that person Shekar promised to send the personnel on Monday/Tuesday. On Tuesday the engineer comes at 7.30 pm and does the installation of the Dish. When he tries to install the Set Top Box , the POWER ADAPTER DOES NOT WORK. This STB that he has got is supposed to be a NEW one but still it does not work. THIS IS THE FIRST AND FOREMOST MISTAKE. The engineer says that he will get the adapter the next day.
Finally I provide him an adapter which was my old Tata Sky connection and he installs the STB. After the STB is installed he says that the account will not be activated till the next day as the office is CLOSED. THIS IS NOT ACCEPTABLE when we are paying a whopping Rs.3500. I accept this and as per his words leave the STB on the next day.
The next day i.e. Today, I try to call Mr.Satish (09739355585) and he does not receive my call, Shekar (9844240002) – the phone is switched off. Finally call the engineer who came for installation , he cuts the call and switches off the phone. So I have not received the ADAPTER YET. I come home and see that the connection is not yet activated. IT HAS BEEN 24 HRS AND THE CONNECTION IS NOT YET ACTIVATED, THE PERSON RELATED TO THIS DO NOT ANSWER THE PHONE. This is not at all acceptable.
My VC Number given is : 01513262902
Name: Aakash Yatish
Contact : 09880027480
I have paid Rs. 3433 to Shiva Shakthi Associates, Bangalore receipt number : 1606.
This service on the first day of the connection is not at all acceptable, as the Indian Government has a facility for Consumer Compaint reporting, I have all the trace of the transactions. As per norms I will wait for DishTV’s response for the customer request (this one), failing to which I will have to raise a Consumer Complaint.
I hope you understand the problem of the customer and respond to this immediately.
Regards,
Aakash Yatish
6:08 am in Electronics & Appliances, Water Heaters and Geysers by Consumer Complaints
sir we are very much tayerd of pollution the dust of Birla copper is dumpt in aur area v dont know who did it is in PERAMAN in ANKLESHWAR near railway bridge it is creating very much problem for us and also to socity members so plz do some thing we will b glad if u will help us aur gram panchayat had did gardning near that is also is destroyed by that dust so plz do it clear as fast as this type of dust is also in front of HOTEL NOVJEEVAN hoten in ankleshwar n.h no no 8 plz look after that it is ur duty to look after the pollution evry copney members through their garbage any were and go away. in resendantial area so plz look after this matter BIRLA copper is only trying to make money they dont care for people. people use that prodct in miss use.this very big problem for public. NOTE:- please look after this it is dumpt near railway bredig and on highway. plz do this work as soon as possible we will b thankfull to u.
6:08 am in Electronics & Appliances, Water Heaters and Geysers by Consumer Complaints
Sir/Madam
I m Virendra r/o 25/422, Trilok Puri Delhi 110091. I want to inform to U on behalf of our Street and block that we are facing so biggest problem from the Delhi Jal Board, last few days we are desolt to drink dirty and smailing water. many people are suffered from many type of disses due to drink dirty water.
I want to request that solve our biggest problem as soon as possible.
I shall great thankfull to You.
Your’s Faith fuly
Virendra Kumar
House No. 422,
Block No. 25,
Trilok Puri Delhi 110091.
Mobile No. 9958825293